Should you not receive your dispatch notice within 10 working days please talk to us online or contact online@cutehart.com You will be advised within 48 hours the status of your order.

 

Orders are processed from Monday to Friday.

standard shipping time : about 15 working days (tracking is available with a non-signature service)

*All shipments to the U.S. include all applicable taxes and duties. You won't be charged any extra fees upon delivery.


Other Countries: 

FREE: equals or more than 8 items
$4.99 USD: equals or more than 4 items but less than 8 items
$9.99 USD: less than 4 items

Please Note: Shipping to the following countries incurs a higher rate (equivalent to our U.S. shipping rates) Kuwait, Madagascar, Morocco, Qatar, Romania, Saudi Arabia, Senegal, Seychelles.

International orders are sent using International Air Service Post or EMS Express Courier. Delivery to key destinations can take between 12 to 16 working days. Tracking is available with a non-signature service. Free shipping on 8+ items, US$8.99 for 4-7 items, US$13.99 for less than 4 items.

Canada

International orders are sent using International Air Service Post or EMS Express Courier. Delivery to key destinations can take between 12 to 16 working days. Tracking is available with a non-signature service. Free shipping on 8+ items, US$4.99 for 4-7 items, US$9.99 for less than 4 items.

United Kingdom

International orders are sent using International Air Service Post or EMS Express Courier. Delivery to key destinations can take between 9 to 12 working days. Tracking is available with a non-signature service. Free shipping on 8+ items, US$4.99 for 4-7 items, US$9.99 for less than 4 items.

EU

International orders are sent using International Air Service Post or EMS Express Courier. Delivery to key destinations can take between 10 to 15 working days. Tracking is available with a non-signature service. Free shipping on 8+ items, US$4.99 for 4-7 items, US$9.99 for less than 4 items.

Australia

International orders are sent using International Air Service Post or EMS Express Courier. Delivery to key destinations can take between 15 to 25 working days. Tracking is available with a non-signature service. Free shipping on 8+ items, US$4.99 for 4-7 items, US$9.99 for less than 4 items.

New Zealand

International orders are sent using International Air Service Post or EMS Express Courier. Delivery to key destinations can take between 15 to 25 working days. Tracking is available with a non-signature service. Free shipping on 8+ items, US$4.99 for 4-7 items, US$9.99 for less than 4 items.

In situations where a package is marked as 'delivered' but not received, we kindly request the recipient to initiate an inquiry with the local carrier. This assistance is crucial for us to address the issue effectively.

Zone B: South Pacific

American Samoa, Cocos Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

Zone C: Asia

Brunei Darussalam, Cambodia, Federated States of Micronesia, Guam, Hong Kong, Indonesia, Japan, Korea - Republic of (South), Laos People's Democratic Republic, Macau, Malaysia, Marshall Islands, Midway Island, Myanmar, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, Taiwan, Thailand, Timor Leste, Vietnam, Wake Island

Zone D: Canada, UK and Europe

Alderney, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Zone US: United States of America

All states of the United States of America

Zone E: Rest of the world

Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Democratic Republic (formerly Zaire), Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea Bissau, Guinea, Guyana, Haiti, Honduras, India#, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory - Occupied, Panama Republic, Paraguay, Peru, Pitcairn Island, Puerto Rico, Qatar, Reunion, Russian Federation, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, São Tomé and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Eustatius, Sint Maarten, Somalia, South Africa, South Georgia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzb